Mediation is a form of alternative dispute resolution in which a neutral third person helps both parties reach a voluntary resolution of a dispute. The process is informal, confidential and flexible. It helps provide a resolution in a much less adversarial setting, saving time, money and relationships. The mediator does not decide the solution - the parties do.
Arbitration is when a neutral person called an "arbitrator" hears arguments and evidence from each side and then decides the outcome. In binding arbitration, parties agree to accept the arbitrator’s decision as final, and there is generally no right to appeal. In non-binding arbitration, the parties may request a trial if they do not accept the arbitrator’s decision.
Helbig Mediation and Arbitration 305 Linden Street, Scranton, PA 18503 Phone: 570-558-1430
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